December 05, 2006– The decision of the department of telecommunications to reject the Telecom regulatory authority of India’s proposal for the implementation of portability in mobile services by April 2007 will deprive millions of Indian customers the freedom to choose service providers without changing their phone numbers.
Number portability allows a customer to move from one mobile service to another within GSM, and also between GSM and CDMA, while retaining the same number. It gives flexibility to customers and keeps operators on their toes lest their service quality falls.
According to an IDC survey, over 30 per cent of mobile subscribers would change their operators if they had number portability.
This is a very stupid decision by the DoT and is also ultimately harmful to the growth prospects of the telecom business in India. Right now the telecom companies are taking their customers for granted and are dishing out very crappy and unprofessional “service”.The only reason many customers grudingly stay is because of yes ‘Number Non-portability’.